When will the product ship?
We aim to ship the product in the first week of August, depending on how fast backers reply to the survey!
Last updated: July 12, 2017 14:38
Can I change my pledge?
Yes, you can, but please do it before the deadline (19th July) to secure your change in pledge.
Last updated: July 12, 2017 14:40
Why didn't the Silver stretch goal get unlocked?
There was a number of problems, but it meant that it would involve a whole different process of wax casting to produce. The time and cost to produce this pieces ultimately turned out to not fit in with our plans or into the schedule for our current production run and fulfilment.
We believe in delivering only the very best and sadly on this occasion, we didn't want to rush and allow this to affect the quality/schedule of other products.
We hope you understand and this is something we will possibly offer in the future given more time to manufacture.
Last updated: July 12, 2017 14:58
Current Estimated Shipping Date: August 2017
We pushed the shipment date back by a week to the first week of August, this was due to the delay for Kickstarter funds to be deposited. Everything is full speed ahead and production has started.Last Updated At: 07/10/17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.